APJIS Asia Pacific Journal of Information Systems

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The Journal for Information Professionals

Asia Pacific Journal of Information Systems (APJIS) is published by the Korea Society
of Management Information Systems (KMIS), which is the largest professional institute
in the field of information systems in Korea.

ISSN 2288-5404 (Print) / ISSN 2288-6818 (Online)

Editor : Sang-Yong Tom Lee

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Current Issue

Date September 2017
Vol. No. Vol. 27 No. 3
DOI https://doi.org/10.14329/apjis.2017.27.3.156
Page 156~175
Title A Study of Consumers’ Perceived Risk, Privacy Concern, Information Protection Policy, and Service Satisfaction in the Context of Parcel Delivery Services
Author Se Hun Lim, Jungyeon Sung, Daekil Kim, Dan J. Kim
Keyword Information Security Policy, Privacy Concern, Trust, Risk, Satisfaction, Parcel Delivery Services, Cognitive Theory of Emotion, Cognitive Emotion Theory
Abstract The proposed conceptual framework is based in the relationships among knowledge of personal information security, trust on the personal information security policies of parcel delivery service companies, privacy concern, trust in and risk of parcel delivery services, and user satisfaction with parcel delivery services. Drawing upon both cognitive theory of emotion and cognitive emotion theory that complement each other, we propose a research model and examine the relationships between cognitive and emotional factors and the usage of parcel delivery services. The proposed model is validated using data from customers who have previously used parcel delivery services. The results show a significant relationship between the cognitive and affective factors and the usage of parcel delivery services. This study enhances our understanding of parcel delivery services based on the consumers’ psychological processes and presents useful implications on the importance of privacy and security in these services.

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