Asia Pacific Journal of Information Systems (APJIS)

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Current Issue

Date	June 2018
Vol. No.	Vol. 28 No. 2
DOI	https://doi.org/10.14329/apjis.2018.28.2.133
Page	133~153
Title	An Empirical Study on Behavior and Psychology Concerning Invoice Disposal in the Context of Courier Services: A Comparative Study on Korea and the U.S.
Author	Se Hun Lim
Keyword	Privacy Concern, Privacy Risk, Privacy Control, Invoice Disposition Intention, Social Influence, Logistics, Delivery Service
Abstract	This study investigates responses to privacy concerns by analyzing the psychological and behavioral character-istics related to the disposition toward invoices of courier service users. To this end, we develop a theoretical framework by combining stimulus response theory, communication privacy management theory, the theory of reasoned action, and the theory of planned behavior. Based on the theoretical framework, we analyze the relationships between social influence, privacy propensity, privacy control, privacy risk, privacy concern, invoice disposition intention, and invoice disposition behavior in the context of courier services. To test our hypotheses, we survey courier service users in the U.S. and Korea. Using a structural equation model, we test the relationships among these various factors for the courier service users of the two countries. Results have distinct implications for the psychological and behavioral characteristics concerning the disposal of courier invoices and enable under-standing of the characteristics of courier service customers of the two countries.