APJIS Asia Pacific Journal of Information Systems

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The Journal for Information Professionals

Asia Pacific Journal of Information Systems (APJIS), a Scopus Indexed Journal,
is published by the Korea Society of Management Information Systems (KMIS),
which is the largest professional institute in the field of information systems in Korea.

ISSN 2288-5404 (Print) / ISSN 2288-6818 (Online)

Editor : Hee-Woong Kim

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Current Issue

Date March 2019
Vol. No. Vol. 29 No. 1
DOI https://doi.org/10.14329/apjis.2019.29.1.83
Page 83~116
Title Investigating the Process of Developing and Retaining Competent IT Personnel: The Role of IT Leadership
Author Mike Eom, Naveen Gudigantala, Yong Jin Kim
Keyword IT Manager’s Leadership, Transformational and Transactional Behaviors, IT Personnel, Requisite Soft Skills, Quality of Work Life, Intention to Stay
Abstract Given the critical role of information technology (IT) in achieving organizations’ strategic goals, it becomes increasingly important for organizations to develop and retain a competent IT workforce. We investigate how organizations make IT personnel feel content with their job, motivate them to perform at their best, and con-sequently retain them. We develop a model in which IT leadership, conceptualized as “transformational” and “transactional” IT leader behaviors, influences IT personnel’s perceptions of requisite soft skills and IT personnel’s Quality-of-Work-Life (QWL), and how IT personnel’s QWL in turn affects IT personnel’s intention to stay. Using survey data from 205 IT professionals, we found that IT leadership behaviors, particularly transformational leader-ship behaviors, positively influence IT personnel’s intention to stay. We also found that this relationship is fully mediated by IT personnel’s QWL. In addition, we found that transformational leadership behaviors positively influence IT personnel’s perceptions of requisite soft skills. We discuss the implications of our findings for theory and practice.


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