APJIS Asia Pacific Journal of Information Systems

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The Journal for Information Professionals

Asia Pacific Journal of Information Systems (APJIS), a Scopus Indexed Journal,
is published by the Korea Society of Management Information Systems (KMIS),
which is the largest professional institute in the field of information systems in Korea.

ISSN 2288-5404 (Print) / ISSN 2288-6818 (Online)

Editor : Hee-Woong Kim

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Current Issue

Date March 2019
Vol. No. Vol. 29 No. 1
DOI https://doi.org/10.14329/apjis.2019.29.1.144
Page 144~164
Title IT Manager Behavior in Crisis Response: Understanding Crisis Cases Using Recommendations from the Crisis Management Literature
Author Tommi Tapanainen, Olivier Lisein, Ryuichi Hosoya, Taro Kamioka
Keyword Crisis Management, Crisis Response, IT Managers, Leadership, Earthquake
Abstract In their role as stewards of organizational information technology (IT), IT managers participate in crisis manage-ment activities. While much has been said about the power of technology in improving preparation for emergen-cies, the behavior of IT managers in crisis situations is not well understood. This paper addresses IT manager actions during the crisis response effort, when appropriate actions need to be taken at short notice. Recognizing that few guidelines exist for IT managers in these situations, we use recommendations from the crisis manage-ment literature in analyzing five earthquake cases from Japan and Taiwan. We identify several recommendations from this set for IT managers, which are related mainly to communications and leadership behaviors, suggesting that the IT manager role is a vital one in crisis response. The research additionally shows that recommendations from the crisis management literature have value also when applied to IT managers. Finally, we conclude on several ways that our understanding of IT manager crisis response could be developed by future research.


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