APJIS Asia Pacific Journal of Information Systems

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The Journal for Information Professionals

Asia Pacific Journal of Information Systems (APJIS), a Scopus and ABDC indexed journal, is a
flagship journal of the information systems (IS) field in the Asia Pacific region.

ISSN 2288-5404 (Print) / ISSN 2288-6818 (Online)

Editor : Seung Hyun Kim

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Current Issue

Date June 2021
Vol. No. Vol. 31 No. 2
DOI https://doi.org/10.14329/apjis.2021.31.2.141
Page 141~184
Title Exploring the Determinants of Users¡¯ Continuance Intention to Use Mobile Banking Services in Kuwait: Extending the Expectation-Confirmation Model
Author Ahmad A. Rabaa¡¯i, Shereef Abu ALMaati
Keyword Continuance use, Expectation confirmation model (ECM), Kuwait, Mobile banking, m-banking services, Trust, Satisfaction
Abstract While a great body of information systems (IS) literature has discussed mobile banking (m-banking) services, most of these studies have focused on the adoption or acceptance phases of this technology; with little attention was given to users¡¯ intension to continue using such technology. This paper aims at investigating the most important factors that predict users¡¯ continuous intension to use m-banking services in the post-adoption phase. This paper presents a conceptualization and validation of an extended expectation-confirmation model (ECM). A total of 303 Kuwaiti users of m-banking services participated in this study. Partial least squares (PLS) of structure equation modelling (SEM) technique was used to analyze the data. The results mainly showed that users¡¯ continuous intension to use m-banking services is significantly influenced by perceived trust, satisfaction, self-efficacy, performance expectancy and effort expectancy. Theoretical and practical contributions as well as the research limitations and future directions are discussed.


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