APJIS Asia Pacific Journal of Information Systems

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The Journal for Information Professionals

Asia Pacific Journal of Information Systems (APJIS), a Scopus and ABDC indexed journal, is a
flagship journal of the information systems (IS) field in the Asia Pacific region.

ISSN 2288-5404 (Print) / ISSN 2288-6818 (Online)

Editor : Seung Hyun Kim

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Past Issue

Date March 2019
Vol. No. Vol. 29 No. 1
DOI https://doi.org/10.14329/apjis.2019.29.1.83
Page 83~116
Title Investigating the Process of Developing and Retaining Competent IT Personnel: The Role of IT Leadership
Author Mike Eom, Naveen Gudigantala, Yong Jin Kim
Keyword IT Manager¡¯s Leadership, Transformational and Transactional Behaviors, IT Personnel, Requisite Soft Skills, Quality of Work Life, Intention to Stay
Abstract Given the critical role of information technology (IT) in achieving organizations¡¯ strategic goals, it becomes increasingly important for organizations to develop and retain a competent IT workforce. We investigate how organizations make IT personnel feel content with their job, motivate them to perform at their best, and con-sequently retain them. We develop a model in which IT leadership, conceptualized as ¡°transformational¡± and ¡°transactional¡± IT leader behaviors, influences IT personnel¡¯s perceptions of requisite soft skills and IT personnel¡¯s Quality-of-Work-Life (QWL), and how IT personnel¡¯s QWL in turn affects IT personnel¡¯s intention to stay. Using survey data from 205 IT professionals, we found that IT leadership behaviors, particularly transformational leader-ship behaviors, positively influence IT personnel¡¯s intention to stay. We also found that this relationship is fully mediated by IT personnel¡¯s QWL. In addition, we found that transformational leadership behaviors positively influence IT personnel¡¯s perceptions of requisite soft skills. We discuss the implications of our findings for theory and practice.


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